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COVID-19 Update

COVID-19 Safety and Preparedness


We are pleased to update this page with new information about the guidance around COVID as we receive it. Seniors Helping Seniors gained our S.A.F.E. care badge during the first lockdown in view of our infection control and compliance.

We share best practise however you must refer to the government website for the latest updates because the government is changing instructions so fast in it’s attempt to control the spread of Omicron.

This is the page to refer to https://www.gov.uk/coronavirus

It is our intention to provide up to date information and best practise from our network. It is also our intention to help prevent unhelpful alarm and distress. You are always welcome to call our office for support.

The government has updated advice for people entering venues and travelling. The government website should be consulted. Content on this page relates to the most frequently asked questions by our clients and our carers.

From 11 January in England, people who receive a positive lateral flow test result will not be required to take a PCR test to confirm the result, they must self-isolate immediately.

Anyone who develops COVID-19 symptoms, should take a PCR test and they should stay at home and self-isolate.

Anyone who has been in close contact with someone with COVID, including people living in the same households, are to take daily lateral flow tests for seven days. So long as the results remain negative, those people do not need to self-isolate.

Anyone meeting others, especially vulnerable people, also need to test themselves using rapid lateral flow tests.

Anyone who tests positive with a rapid lateral flow test result must self-isolate immediately.

Please note that even the faintest line on a Rapid Flow Test is a positive result. It is advisable to be cautious, so if someone has symptoms they should test several times a day before being in contact with others.

Test kits are available from pharmacies, from workplaces and from collection points. They are also available online. You can order one kit a day online and each kit contains 7 tests.  Applying for kits early in the day online is advisable and this is the link https://test-for-coronavirus.service.gov.uk/order-lateral-flow-kits/condition

People do not need to self-isolate if the test is negative and they have had at least two vaccines.

Advice on keeping yourself safe remains:-

  • Get your booster dose of the Covid vaccine
  • Wear facemasks
  • Test regularly with lateral flow tests and certainly before visiting vulnerable people
  • Maintain hand hygiene and social distancing
  • Ventilate rooms

People are asked to work from home if they can and to limit their exposure to potential risk from mixing with lots of people as far as they are able.

Our Mission

Our non-medical care focusses on keeping well.   Preventing problems is very much right-place, right-time in the UK.

The cost benefits and efficiencies in our processes secure the in-home elderly care business model. 

Our clients benefit from a variety of services, not limited to: light housekeeping, cooking and shopping, DIY, gardening, medication reminders, escort to appointments, exercise and community events, experienced care for conditions such as Dementia, Alzheimer’s, Parkinson’s and more.  All our services are delivered with sincere companionship because our focus is same-person care and carefully matching carer to client.

Fully managing all elements of service provides outstanding customer experiences and supports outstanding carers.

Our carers are staying active, staying social, and staying financially stable with an hourly wage which is above the Living Wage. Our franchise partners make money through doing good. 

The teachable business model exemplifies profit with purpose, empowerment, self-governance, thought leadership and the value of local expertise.


"We have been using the services of Seniors Helping Seniors for over 4 years and have been really pleased with the care and attention the team have always given to Mum. Nothing has ever been too much trouble and the team have often gone above and beyond to ensure that Mum was comfortable in her own home for as long as possible.

They often shared lots of laughs and fun times as well as caring for her emotional and physical needs and it always left us reassured that she was in the best of hands.

They are a very flexible team and always willing to help out when additional support was required putting the needs of Mum first. A special thanks to Eileen and Simone who have been on the journey with Mum and become more than a companion to her, they have become good friends. A very caring exceptional company. "


"Our Mum is suffering from severe dementia and although we take on a lot of the care ourselves, we needed some extra help in the afternoons. The care from SHS has been outstanding. All the carers have been great with Mum, taking her for a drive, a cup of tea and a piece of cake when able which is her favourite thing to do.

We have received photo’s of Mum from the carers of Mum while she is out and she always looks so happy. She can’t wait to go with them! Teresa provided Mum with a photo book at Christmas – such a lovely thing to do and Mum treasures this. Tina has been great also - always there to help co-ordinate and offer support.

We really cannot fault the care received. We know Mum is in safe hands and Dad can have a rest while she is out. Highly recommended! Joanna, Karen and Nicola."


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After 20 years in elderly care, we know how you would like to be treated! 

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